Terms of Service

We offer comprehensive delivery solutions for Sri Lankan and International customers:

1. Standard Delivery - Reliable delivery across Sri Lanka
2. Express International Delivery - Fast tracked delivery worldwide with real-time tracking

Delivery charges apply to both options. For further information, including the costs and estimated delivery times, please contact our Customer Services Team: info@nuvieceylon.com / +94712345678

We accept Credit Cards, Debit Cards, Cash on Delivery, Online Bank Transfers & Buy Now Pay Later Options Only.

If you have paid using your debit, credit or charge card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

The prices shown on our website include any VAT or similar sales tax at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

We charge you for your order in Sri Lankan Rupees (LKR). The actual price charged to international customers will be subject to the exchange rate applied by the customer's credit or debit card company. If you are unsure about whether duties, taxes and charges might apply to your order, you should contact your local bank.

We have made every effort to display as accurately as possible the colors and appearance of our products that appear on the website. However, as the actual colors you see will depend on your monitor and device settings, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated follow International, UK, US, and European standards. Please refer to our detailed size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotional offers.

When you place an order on our website we shall email you an order confirmation. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged for your purchase.

Once you have completed checkout and received your order confirmation email, you will not be able to make any changes to your order. Please ensure that everything is correct before clicking the ‘CONFIRM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on your invoice.

We reserve the right to refuse an order. Non-acceptance of an order may result from one of the following:

• The product ordered being unavailable from stock
• Our inability to obtain authorization of payment
• The identification of an error within the product information, including price or promotional details
• If we suspect any fraudulent activity on the account
• Failure to meet our verification requirements

If there are any problems with your order we shall contact you using the information provided. We reserve the right to reject any offer to purchase at any time. We will take all necessary measures to keep the details of your order and payment information secure.

Prices are subject to change without prior notice. These changes will not affect orders that have already been dispatched. All prices are inclusive of applicable VAT and taxes.

All goods are subject to availability. As there is a delay between when an order is placed and when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website and product offerings. From time to time our stores may run special local promotions which may not be available on our website, or we may offer special discounts online that are not available in physical stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

We want you to be completely satisfied with your purchase from Nuvie Ceylon. If you are not satisfied with your order, you may return eligible items within 14 days of delivery for a full refund or exchange.

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Custom or personalized items cannot be returned unless they arrive damaged or defective.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization number.

Return shipping costs will be borne by the customer unless the item was damaged, defective, or incorrectly shipped. Refunds will be processed within 5-7 business days after we receive and inspect the returned items.

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Nuvie Ceylon. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our express written permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain hypertext links on this site will lead to websites which are hosted by our partners or third parties. When you activate any of these links you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our direct control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or any other liability which cannot be excluded by law.

All times quoted in these terms and conditions are Sri Lanka Standard Time (SLST) unless otherwise specified.

These terms and conditions shall be governed by and construed in accordance with Sri Lankan Law and it is agreed that the Sri Lankan courts shall have exclusive jurisdiction in the event of a dispute. If any provision shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Nuvie Ceylon is committed to reducing the environmental impact of our packaging and operations. Our aim is to minimize packaging waste, maximize recycling opportunities, and reduce disposal to landfill as far as reasonably possible. We continuously work towards sustainable practices in our product sourcing and delivery methods.

This privacy policy explains how and why we use your personal information. Our website and applications are not intended for use by individuals under 16 years of age. We are committed to protecting your privacy and handling your data responsibly.

Our Privacy Principles

• We take your privacy seriously and are committed to protecting your personal information.
• We comply with all applicable data privacy laws when processing your personal information.
• We only use your information for lawful purposes that you would reasonably expect.
• We limit our collection and use to information we genuinely need or that you have provided.
• We clearly explain your rights regarding your personal information and how to exercise them.
• We maintain transparency about our data practices and provide clear opt-out mechanisms.