We want you to be completely satisfied with your purchase. If you are not happy with any item purchased from our website, you may return it to us in new, unused condition within 30 days of receipt. All returns must be sent via registered post or professional courier services. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error. We apologize for any inconvenience this may cause.
We accept exchanges for items that are in resellable, new condition, unworn, unaltered, and free of customer damage. For hygiene reasons, we cannot accept exchanges on undergarments, swimwear, intimate apparel, or personal care items if packaging seals have been broken or items have been used, unless they are defective or unfit for purpose. All items must be returned with original tags and packaging intact, along with your order receipt or invoice.
You can request an exchange within 30 days of receipt. Delivery charges may apply for exchanges, including pickup and redelivery fees.
Exchanges will be processed once your returned goods are received and inspected at our warehouse. Please note that exchanges are not available for sale items, clearance merchandise, or promotional products unless they are defective.
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with detailed instructions and a return authorization number to proceed with the exchange.
We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Notify us within 30 days of delivery to request return authorization
Ship back via registered post or courier with tracking
We inspect returned items for condition and authenticity
Refund or exchange processed within 5-7 business days
Refunds are processed for eligible returns that meet our return criteria. Once we receive your return and complete our inspection, we will notify you about the approval status of your refund. If approved, the refund will be initiated to your original payment method. Please note that original shipping charges are non-refundable unless the return is due to our error.
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or issue a full refund, including original shipping costs, depending on your preference and product availability.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damage during shipping). In such cases, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.
We strive to process all returns and exchanges efficiently. Refunds and exchanges will be processed within 5-7 business days after we receive and inspect your returned item. Please allow additional time for the refund to reflect in your account, as this depends on your payment provider's processing times.
Return inspection: 2-3 business days after receipt
Refund processing: 2-4 business days after approval
Payment provider processing: 3-10 business days (varies by provider)
Exchange processing: 3-5 business days for new item dispatch
We stand behind the quality of our products. If you receive an item that is defective due to manufacturing issues or materials, we will provide a full refund or replacement at no additional cost to you. Our quality guarantee covers manufacturing defects but does not cover normal wear and tear or damage caused by misuse.
Our customer support team is here to help with any questions about returns, exchanges, or refunds. We are committed to making your shopping experience as smooth and satisfactory as possible.
Contact us for assistance with returns and refunds:
Monday - Friday: 9:00AM - 6:00PM SLST
Saturday: 10:00AM - 4:00PM SLST
